Dreams Sapphire Resort & Spa

5 Stars – An Unforgettable Stay! From the moment we arrived, this resort exceeded every expectation. The property is absolutely stunning—clean, vibrant, and perfectly maintained. But what truly made our stay unforgettable was the incredible staff. Guadalupe, our housekeeper, went above and beyond every single day. Our room was spotless, beautifully arranged, and she even left little personal touches that made it feel like home. Her kindness and work ethic are unmatched. At the pool bar, Marco kept the energy high and the drinks flowing. He remembered our favorite cocktails, always greeted us with a smile, and made lounging by the pool an absolute blast. The man is a legend behind the bar! And Alberto at the World Café—wow. Every meal we had with him was top-tier service. He was attentive, personable, and made sure everything was perfect, down to the smallest detail. You can tell he takes pride in his work, and it shows.

The staff they had was exceptional. Very polite, going above and beyond to make sure we had everything we needed and more. Special shout out to Omar and Vicente (not sure of the spelling.) Great planned activities. Food was good, enough variety, good selection from room service.

Pools are good, son of 5yo had a blast on the three large waterslides Everything is clean and comfortable, staff is friendly and attentive Variety and quality of food is good and the grill next to the pool is great for lunch time Because the rooms are spread over many buildings it doesn’t feel so massive as some other resorts

Dreams Sapphire was a great option for us with an infant. Pros: ocean views, tub on balcony. The Asian restaurant was delicious with sushi roll station. Generally kid friendly and restaurants were well equipped with high chairs. Overall food was above average for an all inclusive with good variety. The preferred rooms were spacious and the preferred lounge was a plus. Cons: the chair hogging is the worst I’ve seen at a resort. By 7 am, all the chairs are taken. Either they need more chairs or they need to figure out a way to handle the demand. They were always out of pool towels. No reservations for restaurants so average wait was 90 minutes and then the service was super slow especially at Bordeaux (2 hrs with an infant). If you are breastfeeding and need refrigeration, don’t rely on the mini fridge it was barely cold and there’s no temp control. Overall we had a fantastic time but there could be things that can be improved! I don’t necessarily feel like I need to return. I’d be interested in trying a different Dreams in the area.

This is a smaller resort, which to us offered a more personal touch. All members of staff we met, were friendly and helpful and couldn’t do enough for us. This was our second visit to dreams Sapphire, the first time we came it was with family, including young children. Rooms were cleaned daily and they also offer a turndown service as well. If we needed anything for the room, we just made a phone call and the items were delivered. We enjoyed our stay so much that we chose to revisit, but this time as we were travelling as a couple, we upgraded to preferred. We loved the preferred pool, especially the Bali beds. We also liked the preferred lounge in the evening, which was much cooler to sit in and wasn’t busy either, snacks/buffet items are laid out as well. There is no entertainment in there, but it is offered elsewhere. We enjoyed both visits equally.