Dreams Sapphire Resort & Spa

The staff is friendly and competent. The sandy beach & the beach bar are great. Food in the buffet is good. The room is clean and spacious. The garden is lush and full of animals as a jungle (in a good way). Lots of different activities for kids.

This was our third visit to the hotel and everything was just as good as with our previous visits. All the staff are amazing, so friendly and helpful. The preferred adults only pool is lovely, the staff are brilliant there, it is the same in the preferred lounge too. Also a big shout out to Carmen, in the lobby bar, who is the most fantastic staff member and a credit to the hotel. Everyone works so hard and nothing is too much trouble for them, no matter which position they hold. We first visited with family, which included young children and enjoyed the main pool, which is more lively and offers a variety of entertainment but visiting as a couple, we upgraded to preferred as we wanted the option of using the adults only pool, which we like as it's more laid back, but know we have the option to use the main pool should we wish to.

Very well maintained and clean. Staff are friendly and accommodating . Always smiling and happy to help. Every single one I was in contact with and said thank you to responded with a “my pleasure”. Food was excellent , taco bar was out of this world. Great pool and pool bar, beach bar and coffee shop. Room was spacious and bed very comfortable . We had a wonderful time !

The property was very clean and the staff were always cleaning up around the property. The location was great…not far from the airport and close to the little town of Puerto Morelos. Public restrooms were very clean. Staff was attentive. Drinks were served quickly around the pool area. Taco cart every night near the main bar was really good. The guest hosts are really good at getting people involved in games and activities and are super friendly and really fun.

Dreams Sapphire was a great option for us with an infant. Pros: ocean views, tub on balcony. The Asian restaurant was delicious with sushi roll station. Generally kid friendly and restaurants were well equipped with high chairs. Overall food was above average for an all inclusive with good variety. The preferred rooms were spacious and the preferred lounge was a plus. Cons: the chair hogging is the worst I’ve seen at a resort. By 7 am, all the chairs are taken. Either they need more chairs or they need to figure out a way to handle the demand. They were always out of pool towels. No reservations for restaurants so average wait was 90 minutes and then the service was super slow especially at Bordeaux (2 hrs with an infant). If you are breastfeeding and need refrigeration, don’t rely on the mini fridge it was barely cold and there’s no temp control. Overall we had a fantastic time but there could be things that can be improved! I don’t necessarily feel like I need to return. I’d be interested in trying a different Dreams in the area.